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C O N T E N T S
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Editorial
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Editorial: An Ontology of E-Commerce - Mapping a Relevant Corpus of Knowledge
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Ariel I. La Paz, Arkalgud Ramaprasad, Thant Syn and Jonathan Vásquez
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Research
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Busting Myths of Electronic Word of Mouth: The Relationship between Customer Ratings and the Sales of Mobile Applications
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Sami Hyrynsalmi, Marko Seppänen, Leena Aarikka-Stenroos, Arho Suominen, Jonna Järveläinen and Ville Karkke
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1
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Circumventing Communication Blindspots and Trust Gaps in Technologically-Mediated Corporate Relationships: The Case of Chilean Business-to-Consumer E-Commerce
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Sergio Godoy, Claudia Labarca, Nicolás Somma, Myrna Gálvez and Marcos Sepúlveda
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19
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Public Relations Crisis and Social Media: An Investigation into Extant and Prospective Consumers’ Perceptions through the Lens of Attribution Theory
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Efpraxia D. Zamani, George M. Giaglis and Anna E. Kasimati
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33
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Managing Dynamic Identity Federations using Security Assertion Markup Language
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Md. Sadek Ferdous and Ron Poet
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53
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The Role of Emotions and Trust in Service Recovery in Business-to-Consumer Electronic Commerce
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Julián Chaparro-Peláez, Ángel Hernández-García and Alberto Urueña-López
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77
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